{"id":3329,"date":"2024-02-19T16:44:30","date_gmt":"2024-02-19T08:44:30","guid":{"rendered":"https:\/\/www.malletland.com\/?page_id=3329"},"modified":"2024-02-19T16:51:48","modified_gmt":"2024-02-19T08:51:48","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.malletland.com\/index.php\/about\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3329\" class=\"elementor elementor-3329\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-077747e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"077747e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1da56b3\" data-id=\"1da56b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c6fa89 elementor-widget elementor-widget-heading\" data-id=\"6c6fa89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-034b0ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"034b0ba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a14be89\" data-id=\"a14be89\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60699e0 elementor-widget elementor-widget-text-editor\" data-id=\"60699e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\"><b>OUR RETURN MALLETS POLICY\uff1a<\/b><br \/>\u200b<b>Returns must be initiated within 30 days of receiving your order.\u00a0<\/b><br \/>\u200bOn <i>MOST OF THE ITEMS<\/i>\u00a0we sell, you can return the item to us, and as long as it is in good shape, we will refund your purchase price, less 5% fee, which covers all the credit card or PayPal fees.Unless you damaged it. Or messed it up bad.\u00a0 Then talk to us.<br \/>\u200bOn a return because you do not like an item, versus a mistake on our part, Malletland does not pay return shipping costs, nor do we refund your initial shipping cost that was from us to you.<br \/>\u200bHowever, if your return is due to our mess-up, or a quality problem, then we would pay shipping costs back to our main office.If any item was damaged in shipping, contact us immediately, as that is a different issue and involves us reaching out and making claim with the shipping company.<\/p><p dir=\"ltr\"><b>Refund policy\uff1a<\/b><br \/>\u200bTo cancel an order that you have placed with Malletland Percussion, you must contact us by email (info@malletland.com) as soon as possible. Every effort will be made to accommodate the cancellation of your order as long as it is not yet in production. When contacting us to cancel an order, please provide your name, order number, and contact information. If possible, we will cancel your order and issue you a full refund. Please note that once it is in production, the order cannot be cancelled. Due to the handmade-to-order nature of our products, we cannot accommodate refunds or returns for products no longer wanted.<br \/>\u200bIf there is an issue with your order or any of your sticks and mallets, please contact us and we will make it right.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy OUR RETURN MALLETS POLICY\uff1a\u200bReturns must be initiated within 30 days of receiving your order.\u00a0\u200bOn&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":346,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3329","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return &amp; Refund Policy - Malletland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.malletland.com\/index.php\/about\/return-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; 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